Initial Motivation
| | Did the initial concept come from potential users?
| Pre-Design Activities Involving Users
| | Did the designers visit/simulate the user's workplace before beginning design?
| | Did the designers discuss work goals with users?
| | Did the designers observe/discuss how users currently structure that goal into tasks?
| | Did the designers discuss why users do it that way?
| | Did the designers discuss how users wish they could do it?
| Pre-Design Activities Involving Analysis
| | Did the designers analyze users' mental models of the current task structure?
| | Did the designers do a usability evaluation of the existing system?
| | Did the designers do/find a usability evaluation of competitive systems?
| | Did the designers set usability performance measures based on those evaluations?
| Early Design Activities Involving Users
| | Did real users review/evaluate the initial design?
| | Did the designers watch them to see where mismatches occurred between mental model and system?
| | Did the designers query/clarify user feedback to arrive at a significant-majority opinion?
| Design Activities Involving Analysis
| | Did the designers actively incorporate user feedback into iteratively improved designs?
| | Did the designers specifically analyze which features were not exercised by the users, and speculate as to why?
| | Did the designers use that analysis to eliminate or re-design those features?
| Later Design Activities Involving Users
| | In later tests, did users specifically notice that their suggestions had been applied to re-design?
| | In later tests, did users specifically say the new design was better?
| | Were mechanisms set up for ongoing usability monitoring (hot-lines, evaluations, etc.)?
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User confidence is destroyed by "simple" incidents: