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How to Trust Robots Further than We Can Throw Them

David J. Bruemmer, Douglas A. Few, Michael Goodrich, Donald Norman, Nilanjan Sarkar, Jean Scholtz, William D. Smart, Mark L. Swinson, and Holly Yanco.
In "Proceedings of the CHI 2004 panel on "How to Trust Robots Further than We Can Throw Them"", 2004.

Panelists with backgrounds in diverse aspects of human-robot interaction will discuss the challenges of human-robot interaction in terms of operator trust. The panel will showcase experiments and case studies that highlight the importance of operator trust. Each panelist provides a unique insight on the role of trust in mobile robot applications and offers unique insight on how we can help build trust for a future generation of mobile robots. Panelists have been drawn from defense, entertainment, industry, transportation, and energy sectors. The panel will discuss cases where humans were too willing to place trust in robot systems and others where humans have been unwilling or unable to trust robot behavior. In each instance, panelists will point to current shortcomings (ie, interfaces, communications, robot intelligence) and plans to address these limitations in the future.

Paper: [PDF]

@inproceedings{chi04,
  author = {Bruemmer, David J. and Few, Douglas A. and Goodrich, Michael and Norman, Donald and Sarkar, Nilanjan and Scholtz, Jean and Smart, William D. and Swinson, Mark L. and Yanco, Holly},
  title = {How to Trust Robots Further than We Can Throw Them},
  booktitle = {Proceedings of the CHI 2004 panel on ``How to Trust Robots Further than We Can Throw Them''},
  year = {2004}
}