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Understanding User Needs: A Systems View

Daniel A. Lazewatsky and William D. Smart.
In "Proceedings of the IROS 2014 Workshop on Assistive Robotics for Individuals with Disabilities: HRI Issues and Beyond", Chicago, IL, 2014.

Critical to improving the lives of people with severe motor disabilities, such as amytrophic lateral sclerosis (ALS) is understanding tasks that are important in these peoples' lives. In thinking about tasks, we believe that it is important not just to look at the person with a disability, but to consider the entire system comprising of the person, their caregivers, and the assitive technology they use. This perspective suggests that focusing on tasks which are often not considered "assistive" could actually have the potential to improve the system as a whole. To get a better idea of relevant tasks and preferences, we have designed and distributed surveys both for people with ALS, and their caregivers. In this paper, we discuss preliminary results from these surveys, as well as some of the tasks they bring to light, which we classify as microinteractions, and interface improvements which can help make these tasks micro again.

@inproceedings{iros2014b,
  author = {Lazewatsky, Daniel A. and Smart, William D.},
  title = {Understanding User Needs: A Systems View},
  booktitle = {Proceedings of the IROS 2014 Workshop on Assistive Robotics for Individuals with Disabilities: HRI Issues and Beyond},
  address = {Chicago, IL},
  year = {2014}
}