Step 1. State the issue.
Step 2. Identify the customers.
Step 3. Itemize solution
features.
Step 4. Define targets.
Step 5. Measure importance.
Step 6. Generate alternative
solutions.
Step 7. Measure level of knowledge.
Step 8. Assess confidence/ determine belief.
Step 9. Determine overall evaluation.
Step 10. Decide what to do next.
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